Outage in Atlassian Developer

Small percentage of Errors in Forge Runtime in EU Central (Europe) and CA Central (Canada)

Resolved Minor
May 14, 2025 - Started 25 days ago - Lasted 5 days
Official incident page

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Outage Details

We are aware of some users experiencing a low percentage of Forge invocation errors in their apps in EU Central and CA Central regions. Our team is investigating this with urgency and an update will be provided when available.
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 05/19/2025 01:11AM

The root cause of this issue with our service provider has now been resolved and this should no longer be impacting any customers.

MONITORING 23 days ago - at 05/15/2025 05:20AM

The majority of app re-deployments have been completed and intermittent invocation errors should now be mitigated. Our team continues to work with our service provider on the small percentage of remaining apps and we will update once this issue has been resolved.

MONITORING 24 days ago - at 05/14/2025 01:04PM

We identified 38 app deployments which might still be affected with the issue (intermittent invocation failures). These would be redeployed in next 24hours.
No new app deployments should be affected by the issue.

Next update ~5AM UTC

MONITORING 24 days ago - at 05/14/2025 11:16AM

The apps which had the error were redeployed by the team. We will monitor if we observe any issues for them. In case you are still experiencing Forge invocations 'unhandled exception error' in the Developer Console, please re-deploy your apps which would rectify the issue.

IDENTIFIED 24 days ago - at 05/14/2025 08:31AM

We are working on the fix. We are currently redeploying the apps which had the error. In the meantime if you are experiencing Forge invocations 'unhandled exception error' in the Developer Console, please re-deploy your apps which should rectify the issue.

IDENTIFIED 24 days ago - at 05/14/2025 03:38AM

Our team has identified the cause of this issue and is working towards a resolution.
If you are experiencing Forge invocations 'unhandled exception error' in the Developer Console, please re-deploy your apps which should rectify the issue in the meantime.

INVESTIGATING 25 days ago - at 05/14/2025 12:03AM

We are aware of some users experiencing a low percentage of Forge invocation errors in their apps in EU Central and CA Central regions. Our team is investigating this with urgency and an update will be provided when available.

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