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Outage in Atlassian Developer

Some marketplace apps being uninstalled unexpectedly

Resolved Major
September 03, 2025 - Started 7 months ago - Lasted 2 days
Official incident page

Incident Report

We are aware of an issue that is currently impacting some customers where apps are being uninstalled unexpectedly. Re-installing the impacted Apps should restore expected functionality. For more information on how to install apps please see the following page: https://support.atlassian.com/organization-administration/docs/installing-and-managing-app-access/ Our team is investigating this issue with urgency and will provide further update when available.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/05/2025 06:16AM

Atlassian is continuing to work with a small number of application partners that are still impacted by this incident to address any further installation issues.

MONITORING 7 months ago - at 09/04/2025 01:39AM

Our team has identified the root cause and taken steps to prevent any future apps from being impacted. The team has also successfully re-installed the majority of affected apps. Our team is continuing work to address the remaining apps.

INVESTIGATING 7 months ago - at 09/03/2025 03:29AM

We are aware of an issue that is currently impacting some customers where apps are being uninstalled unexpectedly.
Re-installing the impacted Apps should restore expected functionality.
For more information on how to install apps please see the following page: https://support.atlassian.com/organization-administration/docs/installing-and-managing-app-access/
Our team is investigating this issue with urgency and will provide further update when available.

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