Multiple customer sites have lost access to Support tickets

The feature flag causing the issue has been reverted, fixing the problem. With that this incident is resolved.

Customers continue to encounter a permission error when accessing tickets: No Access - You do not have permission to view this request.

Ticket creation works and created tickets are visible to the Atlassian teams.

The Atlassian team is engaged and continues investigation. However, the root cause remains unclear. We will provide next update in 3 hours or sooner.

Customers encounter a permission error when accessing tickets: No Access - You do not have permission to view this request.

Ticket creation works and created tickets are visible to the Atlassian teams.

The Atlassian team continues investigating. The root cause remains unclear. We will provide next update in 60 minutes.

Customers encounter a permission error when accessing tickets: No Access - You do not have permission to view this request.

Ticket creation works and created tickets are visible to the Atlassian teams.

The Atlassian team continues investigating. The root cause remains unclear.

We will provide next update in 60 minutes.

We are aware that access to created Ecohelp support tickets is not available for some of our customers. Our team is investigating this issue.

Repeat creation of tickets is not required as the created tickets are visible to the Atlassian teams.

We will provide next update in 60 minutes.