Outage in Atlassian Support

Some products are hard down

Resolved Major
July 03, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/03/2024 10:02PM

We mistakenly believed there was impact to these services. The service is operating normally.

MONITORING over 1 year ago - at 07/03/2024 09:45PM

We have mitigated the problem and continue looking into the root cause.
The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC
We are now monitoring closely.

INVESTIGATING over 1 year ago - at 07/03/2024 08:50PM

We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

Latest Atlassian Support outages

Support Ticket creation is slow or partially impacted - 27 days ago
Multiple customer sites have lost access to Support tickets - about 1 month ago
Atlassian Community is experiencing the slowness on Forums - 2 months ago
Loom Users on Chrome Extension Encountering Video Saving Delays - 3 months ago
Visibility of Support tickets and uploading attachments in Atlassian support portal is partially impacted - 3 months ago

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