Outage in Authorize.net

Accept Hosted API connection and customer Invoicing- Service Disruption

Resolved Minor
May 22, 2024 - Started 27 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Authorize.net is aware of an issue that is currently affecting our Accept Hosted API connection and customer Invoicing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience errors loading Hosted Payment form. Reported Start Time: 03:00 GMT on 22 May 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC18344806
Components affected
Authorize.net Customer Invoicing
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 05/22/2024 07:47AM

The issue affecting the Accept Hosted API connection and customer Invoicing has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 03:00 GMT on 22 May 2024
Reported End Time: 06:34 GMT on 22 May 2024

Impact: Customers are now able to use the Hosted Payment form as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18344806

MONITORING 27 days ago - at 05/22/2024 06:40AM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Accept Hosted API connection and customer Invoicing as expected.

Reported Start Time: 03:00 GMT on 22 May 2024
Reported End Time: 06:34 GMT on 22 May 2024

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18344806

IDENTIFIED 27 days ago - at 05/22/2024 06:03AM

We have identified the issue affecting our Accept Hosted API connection and customer Invoicing. We appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience errors loading Hosted Payment form.

Reported Start Time: 03:00 GMT on 22 May 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18344806

INVESTIGATING 27 days ago - at 05/22/2024 05:36AM

Authorize.net is aware of an issue that is currently affecting our Accept Hosted API connection and customer Invoicing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience errors loading Hosted Payment form.

Reported Start Time: 03:00 GMT on 22 May 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18344806

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