Outage in Authorize.net

Support Center Service Disruption

Resolved Minor
September 24, 2024 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 24 September 2024 11:45 GMT Next Update: As status changes Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC19134400
Components affected
Authorize.net Support Center
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/24/2024 04:01PM

The issue has been fully resolved.

Impact: Customers are now able to use the Support Center as expected.

Reported Start Time: 24 September 2024 11:45 GMT
Reported End Time: 24 September 2024 14:40 GMT

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19134400

MONITORING 3 days ago - at 09/24/2024 02:51PM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Support Center as expected.

Reported Start Time: 24 September 2024 11:45 GMT
Reported End Time: 24 September 2024 14:40 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19134400

INVESTIGATING 3 days ago - at 09/24/2024 01:48PM

Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets

Reported Start Time: 24 September 2024 11:45 GMT

Next Update: As status changes

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19134400

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