Sandbox/Testing Environment Issue

The issue affecting the Sandbox/Testing Environment has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Start: 24 January 2025
End: 11 February 2025

Impact: Customers are now able to use Sandbox/Testing Environment as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19857618

Account creation has been re-enabled mitigating the issue with the Sandbox/Testing Environment. We are monitoring to confirm the issue is fully resolved.

Start: 24 January 2025
End: 11 February 2025

Impact: Customers are now able to use Sandbox/Testing Environment as normal.

Next Update: As status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19857618

Account creation has been re-enabled mitigating the issue with the Sandbox/Testing Environment. We are monitoring to confirm the issue is fully resolved.

Start: 24 January 2025
End: 12 February 2025

Impact: Customers are now able to use Sandbox/Testing Environment as normal.

Next Update: As status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19857618

Email transaction receipts are now available. New accounts creation function remains unavailable. We are continuing to work to restore full access.

Impact: The Sandbox/Testing Environment is now available with reduced functionality.

Reported Start Time: 24 January 2025

Next Update: As current status changes

At this time, email transaction receipts are unavailable. New accounts creation function remains unavailable. We are continuing to work to restore full access.


Impact: The Sandbox/Testing Environment is now available with reduced functionality.


Reported Start Time: 24 January 2025


Next Update: As current status changes

Transaction email receipts are now available. And new accounts creation function remains unavailable. We are continuing to work to restore full access.

Impact: The Sandbox/Testing Environment is now available with reduced functionality.

Reported Start Time: 24 January 2025

Next Update: As current status changes

Sandbox access has been restored. At this time, transaction email receipts are unavailable, and new accounts cannot be created. We are continuing to work to restore full access.

Impact: The Sandbox/Testing Environment is now available with reduced functionality.

Reported Start Time: 24 January 2025

Next Update: Within 12 hours, or as current status changes.

Authorize.net has identified an issue that is currently affecting the Sandbox/Testing Environment.

We appreciate your patience as we work urgently to resolve the issue.

Impact: The Sandbox/Testing Environment is currently unavailable for merchant testing.

Reported Start Time: 24 January 2025

Next Update: Within 12 hours, or as current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Incident #: INC19857618