Outage in Authorize.net

Authorize.net Settlement Disruption

Resolved Minor
January 31, 2025 - Started 5 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Authorize.net is aware of an issue that is currently affecting the Settlement/Batching for the processor connections EVO, Vantiv, NABEPX, WestPac, Elevon, WePay. We are investigating the cause and working urgently to resolve the issue. Impact:Users may experience issues accessing some of the Settlement/Batching. Reported Start Time: 07:00 GMT 31 January 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: TBD
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 01/31/2025 10:17PM

The issue affecting the Settlement/Batching has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 07:00 GMT 31 January 2025
Reported End Time: 17:30 GMT 31 January 2025

Impact: Some merchant batches may not have been settled for 30 January 2025.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19900382

MONITORING 5 days ago - at 01/31/2025 06:24PM

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use Settlement/Batching as expected.

Reported Start Time: 07:00 GMT 31 January 2025
Reported End Time: 17:30 GMT 31 January 2025

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19900382

INVESTIGATING 5 days ago - at 01/31/2025 04:33PM

Authorize.net is aware of an issue that is currently affecting the Settlement/Batching for the processor connections EVO, Vantiv, NABEPX, WestPac, Elevon, WePay.

We are investigating the cause and working urgently to resolve the issue.

Impact:Users may experience issues accessing some of the Settlement/Batching.

Reported Start Time: 07:00 GMT 31 January 2025

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: TBD

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