Outage in Autodesk

Collaboration for AutoCAD Plant 3D (APAC)

Resolved Minor
September 06, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of customers unable to access Cloud services through Plant 3D, affecting users in the Pacific region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk Collaboration for AutoCAD Plant 3D
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/06/2023 03:30AM

This issue has been resolved and customers in the Southeast Asia pacific region should now be able to access Cloud services through Plant 3d. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED about 2 years ago - at 09/06/2023 02:50AM

We are continuing to work on resolving this issue of customers unable to access Cloud services through Plant 3D in the South-East Asia-Pacific region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 years ago - at 09/06/2023 01:16AM

We have identified the cause of customers unable to access Cloud services through Plant 3D in the South-East Asia-Pacific region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 2 years ago - at 09/06/2023 12:37AM

We are investigating reports of customers unable to access Cloud services through Plant 3D, affecting users in the Pacific region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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