Outage in Autodesk

Licensing & Entitlement | manage.autodesk.com

Resolved Minor
July 30, 2024 - Started 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating an issue where customers are unable to access their products due to a Licensing & Entitlement issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk Licensing & Entitlement
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/31/2024 06:04AM

All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 2 months ago - at 07/31/2024 04:52AM

We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting customers to access their products due to Licensing & Entitlement issues. In addition, customers are unable to manage users or download products on manage.autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 2 months ago - at 07/31/2024 03:46AM

We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting customers to access their products due to Licensing & Entitlement issues. In addition, customers are unable to manage users or download products on manage.autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 2 months ago - at 07/31/2024 02:34AM

We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 2 months ago - at 07/31/2024 01:29AM

We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 2 months ago - at 07/31/2024 12:33AM

We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 2 months ago - at 07/30/2024 11:30PM

We have identified the cause of the where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 2 months ago - at 07/30/2024 10:55PM

We are investigating an issue where customers are unable to access their products due to a Licensing & Entitlement issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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