Outage in Autodesk
Licensing & Entitlement | manage.autodesk.com
Resolved MinorIncident Report
We are investigating an issue where customers are unable to access their products due to a Licensing & Entitlement issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/31/2024 06:04AM
All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
over 1 year ago - at 07/31/2024 04:52AM
We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting customers to access their products due to Licensing & Entitlement issues. In addition, customers are unable to manage users or download products on manage.autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
over 1 year ago - at 07/31/2024 03:46AM
We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting customers to access their products due to Licensing & Entitlement issues. In addition, customers are unable to manage users or download products on manage.autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
over 1 year ago - at 07/31/2024 02:34AM
We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
over 1 year ago - at 07/31/2024 01:29AM
We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
over 1 year ago - at 07/31/2024 12:33AM
We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
over 1 year ago - at 07/30/2024 11:30PM
We have identified the cause of the where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
over 1 year ago - at 07/30/2024 10:55PM
We are investigating an issue where customers are unable to access their products due to a Licensing & Entitlement issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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