Outage in Autodesk

Licensing & Entitlement | manage.autodesk.com

Resolved Minor
July 30, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue where customers are unable to access their products due to a Licensing & Entitlement issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk Licensing & Entitlement

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/31/2024 06:04AM

All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED over 1 year ago - at 07/31/2024 04:52AM

We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting customers to access their products due to Licensing & Entitlement issues. In addition, customers are unable to manage users or download products on manage.autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED over 1 year ago - at 07/31/2024 03:46AM

We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting customers to access their products due to Licensing & Entitlement issues. In addition, customers are unable to manage users or download products on manage.autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED over 1 year ago - at 07/31/2024 02:34AM

We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED over 1 year ago - at 07/31/2024 01:29AM

We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED over 1 year ago - at 07/31/2024 12:33AM

We are continuing to work on resolving this issue where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED over 1 year ago - at 07/30/2024 11:30PM

We have identified the cause of the where customers are unable to access their products due to a Licensing & Entitlement issue. In addition, customers are unable to manage users or download products on manage.autodesk.com. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING over 1 year ago - at 07/30/2024 10:55PM

We are investigating an issue where customers are unable to access their products due to a Licensing & Entitlement issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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