Outage in Autodesk
Autodesk Construction Cloud (ACC) products
Resolved Minor
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Outage Details
We are investigating reports of customers experiencing an issue where they are receiving incorrect "trial-expired" messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk Docs Autodesk ACC Admin Console Autodesk ACC Admin Console (Europe) Autodesk Docs (Europe) Autodesk Build (Europe) Autodesk BuildLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/22/2025 10:24PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
2 days ago - at 07/22/2025 08:07PM
We are continuing to work on resolving this issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 3 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 07/22/2025 05:10PM
We have identified the cause of the issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 3 hours or sooner if we have more information to share.
INVESTIGATING
2 days ago - at 07/22/2025 03:11PM
We are continuing to investigate an issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 2 hours or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 07/22/2025 01:15PM
We are continuing to investigate an issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 2 hours or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 07/22/2025 12:15PM
We are investigating reports of customers experiencing an issue where they are receiving incorrect "trial-expired" messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Autodesk outages
Autodesk Build | ACC Admin Console (US Region) | ACC Insight - about 8 hours ago
Autodesk Construction Cloud (ACC) Docs and Cost Management - about 8 hours ago
Autodesk Account - 1 day ago
Fusion Mobile and Fusion Team - 3 days ago
Autodesk Online Store - 9 days ago
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