Autodesk Construction Cloud (ACC) products

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to work on resolving this issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 3 hours or sooner if we have more information to share.

We have identified the cause of the issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 3 hours or sooner if we have more information to share.

We are continuing to investigate an issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 2 hours or sooner if we have more information to share.

We are continuing to investigate an issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 2 hours or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are receiving incorrect "trial-expired" messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.