Outage in Autodesk

Plant 3D Collaboration | Autodesk Docs | Autodesk Build

Resolved Minor
November 06, 2024 - Started 3 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are investigating an issue where customers are unable to rename files under projects in Plant 3D Collaboration and Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/07/2024 01:48AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

MONITORING 3 months ago - at 11/06/2024 09:57PM

We have implemented a solution to resolve the issue where customers can now rename files and copy assets between projects in Autodesk Build, Autodesk Docs, and Collaboration for AutoCAD Plant 3D. There will be a delay in processing the backlog messages during the impact window, and the team is working to fix the issue. We will provide an update within 4 hours or sooner if we have more information to share.

IDENTIFIED 3 months ago - at 11/06/2024 08:01PM

We have implemented a solution to resolve the issue where customers can now rename files and copy assets between projects in Autodesk Build, Autodesk Docs, and Collaboration for AutoCAD Plant 3D. There will be a delay in processing the backlog messages during the impact window, and the team is working to fix the issue. We will provide an update within 2 hours or sooner if we have more information to share.

INVESTIGATING 3 months ago - at 11/06/2024 06:31PM

We are continuing to investigate an issue where customers are unable to rename files and copy assets between projects in Autodesk Build, Autodesk Docs and Collaboration for AutoCAD Plant 3D. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 3 months ago - at 11/06/2024 05:31PM

We are continuing to investigate where customers are unable to rename files and copy assets between projects in Autodesk Build, Autodesk Docs and Collaboration for AutoCAD Plant 3D. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 3 months ago - at 11/06/2024 04:59PM

We are continuing to investigate where customers are unable to rename files under projects in Plant 3D Collaboration and Autodesk Docs. It has subsequently been determined that this issue is also affecting Autodesk Build. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 3 months ago - at 11/06/2024 04:15PM

We are investigating an issue where customers are unable to rename files under projects in Plant 3D Collaboration and Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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