ACC Admin Console

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to work on resolving this issue where customers are unable to access projects in the ACC Admin Console in the European Union region. As a workaround, customers are requested to follow the below steps,
1. Sign out of your Autodesk Account via manage.autodesk.com.
2. Sign back into your Autodesk Account via profile.autodesk.com/personalinfo.
3. Make a small change under the Personal Information tab (e.g., the 'About me' section) and save it.
We will provide an update within 2 hours or sooner if we have more information to share.

We have identified the cause of the issue where customers are unable to access projects in the ACC Admin Console in the European Union region. As a workaround, customers are requested to follow the below steps,
1. Sign out of your Autodesk Account via manage.autodesk.com.
2. Sign back into your Autodesk Account via profile.autodesk.com/personalinfo.
3. Make a small change under the Personal Information tab (e.g., the 'About me' section) and save it.
We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to access projects in the ACC Admin Console in the European Union region. As a workaround, customers are requested to follow the below steps,
1. Sign out of your Autodesk Account via manage.autodesk.com.
2. Sign back into your Autodesk Account via profile.autodesk.com/personalinfo.
3. Make a small change under the Personal Information tab (e.g., the 'About me' section) and save it.
We will provide an update within 2 hours or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to access projects in the ACC Admin Console in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to access projects in the ACC Admin Console in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to access projects in the ACC Admin Console in the European Union region. Subsequently, we determined the Autodesk Construction Cloud Platform - ACC Admin Console for the US region was not affected. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports where customers are unable to access projects in the ACC Admin Console in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.