Outage in Autodesk
Autodesk account | Identity, Licensing & Entitlement
Resolved MinorIncident Report
We are investigating an issue where customers are unable to receive the email OTP, preventing access to account portal in Identity, Licensing & Entitlement. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 01/22/2026 10:48PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
INVESTIGATING
about 14 hours ago - at 01/22/2026 09:55PM
We have identified the cause of the issue where some customers are unable to receive an email OTP, preventing access to their products and services. This issue is related to an ongoing issue with Microsoft 365 services. Our team is actively working to resolve this as quickly as possible. We will provide an update within 60 minutes.
INVESTIGATING
about 15 hours ago - at 01/22/2026 08:39PM
We are investigating an issue where customers are unable to receive the email OTP, preventing access to account portal in Identity, Licensing & Entitlement. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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