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Outage in Autodesk

Autodesk account | Identity, Licensing & Entitlement

Resolved Minor
January 22, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where customers are unable to receive the email OTP, preventing access to account portal in Identity, Licensing & Entitlement. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk Licensing & Entitlement

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/22/2026 10:48PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

INVESTIGATING about 2 months ago - at 01/22/2026 09:55PM

We have identified the cause of the issue where some customers are unable to receive an email OTP, preventing access to their products and services. This issue is related to an ongoing issue with Microsoft 365 services. Our team is actively working to resolve this as quickly as possible. We will provide an update within 60 minutes.

INVESTIGATING about 2 months ago - at 01/22/2026 08:39PM

We are investigating an issue where customers are unable to receive the email OTP, preventing access to account portal in Identity, Licensing & Entitlement. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Latest Autodesk outages

Autodesk Parameters service - about 20 hours ago
Autodesk Parameters Service - about 23 hours ago
Autodesk account - 1 day ago
ACC Admin Console - 1 day ago

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