Outage in Autodesk
Autodesk account
Resolved MinorIncident Report
Summary AI Generated
Autodesk experienced connectivity issues at their US East Carlstadt data center that prevented customers from placing or processing orders through partner web services and legacy order systems. The outage lasted 1.8 hours, during which customers were unable to complete transactions via these channels. The issue was identified and resolved, restoring normal ordering functionality.
We are investigating an issue where customers are unable to place or process orders via partner channels (partner web services) and legacy orders due to connectivity issues in the US East on-prem Carlstadt data center. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 04/11/2026 04:11PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
about 20 hours ago - at 04/11/2026 03:25PM
We have identified the cause of the issue where customers are unable to place or process orders via partner channels (partner web services) and legacy orders due to connectivity issues in the US East on-prem Carlstadt data center. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 21 hours ago - at 04/11/2026 02:25PM
We are investigating an issue where customers are unable to place or process orders via partner channels (partner web services) and legacy orders due to connectivity issues in the US East on-prem Carlstadt data center. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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