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Outage in Autodesk

Flow Platform GraphQL API

Resolved Minor
April 17, 2026 - Started 1 day ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

Autodesk's Flow Platform GraphQL API experienced an 8.9-hour outage that prevented new customers from linking their Flow Production Tracking (FPT) sites to the API in the US region. The issue was identified after initial investigation and remained unresolved for several hours despite ongoing remediation efforts. The service was fully restored, allowing new customer integrations to function normally again.

We are investigating an issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 04/18/2026 12:31AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED about 16 hours ago - at 04/18/2026 12:11AM

We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 17 hours ago - at 04/17/2026 11:15PM

We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 18 hours ago - at 04/17/2026 10:06PM

We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 19 hours ago - at 04/17/2026 08:40PM

We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 20 hours ago - at 04/17/2026 07:41PM

We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 21 hours ago - at 04/17/2026 06:41PM

We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 22 hours ago - at 04/17/2026 05:41PM

We are continuing to work on resolving this issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 23 hours ago - at 04/17/2026 04:40PM

We have identified the cause of the issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 1 day ago - at 04/17/2026 03:41PM

We are investigating an issue where new customers are unable to link the FPT (Flow Production Tracking) site to the Flow Platform GraphQL API in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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