Outage in Autodesk
FPTR
Resolved MinorIncident Report
Summary AI Generated
Autodesk experienced an issue where customers were unable to play media in Creative Review when it was set as the default player in FPTR. Users could work around the problem by disabling Creative Review as the default player or using an alternative player. The issue was resolved after 19 minutes of investigation.
We are investigating reports of customers experiencing an issue where they are unable to play media in Creative Review when it is set as the default player in FPTR. As workaround, customers has to disable Creative Review as the default player or use another player. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 24 hours ago - at 04/17/2026 04:35PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
INVESTIGATING
about 24 hours ago - at 04/17/2026 04:16PM
We are investigating reports of customers experiencing an issue where they are unable to play media in Creative Review when it is set as the default player in FPTR. As workaround, customers has to disable Creative Review as the default player or use another player. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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