Outage in Autodesk
Autodesk Assistant
Resolved MinorIncident Report
Summary AI Generated
Autodesk Assistant experienced an issue where customers were unable to open links shared by support agents, and when they could open the links, they were unable to continue their chat sessions. The problem affected customer support interactions through the Autodesk Assistant platform for approximately 2.8 hours. The issue was identified and resolved by the engineering team.
We are investigating an issue where customers are unable open the links shared by support agents through Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 05/27/2026 12:42AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
about 22 hours ago - at 05/27/2026 12:27AM
We have identified the cause of the issue where customers are unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
about 23 hours ago - at 05/26/2026 11:33PM
We have identified the cause of the issue where customers are unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
1 day ago - at 05/26/2026 10:30PM
We are continuing to investigate an issue where customers are now unable to continue the chat when they open the links shared by support agents through Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
1 day ago - at 05/26/2026 09:56PM
We are investigating an issue where customers are unable open the links shared by support agents through Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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