Autodesk experienced an issue where customers with educational licenses were unable to access or install software through manage.autodesk.com. The problem expanded to affect users' ability to view software, manage subscriptions, and perform other account functions on the platform. The incident was resolved after approximately 1.9 hours.
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The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are continuing to investigate an issue where customers are unable to view, access, install software, or manage subscriptions from manage.autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating an issue where customers are unable to access or install software after registering for an educational license in manage.autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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