Outage in Autodesk
Multiple Autodesk Products
Resolved MinorIncident Report
Summary AI Generated
Autodesk experienced a 1.5-hour incident in which US-region customers were unable to create support cases, access live chat support, or download case-related files across multiple products, including Autodesk Build, Docs, BIM Collaborate, Takeoff, BuildingConnected, and others. The issue affected both standard and Europe-region components of the Autodesk Construction Cloud platform. The root cause was identified and the incident was fully resolved within the same evening.
We are investigating an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk ACC Admin Console Autodesk ACC Admin Console (Europe) Autodesk ACC AutoSpecs Autodesk BIM Collaborate Autodesk BIM Collaborate (Europe) Autodesk Build Autodesk Build (Europe) Autodesk Construction Cloud Data Connector Autodesk Construction Cloud Data Connector (Europe) Autodesk Docs Autodesk Docs (Europe) Autodesk Takeoff Autodesk Takeoff (Europe) Autodesk BuildingConnectedTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/23/2026 05:34AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
4 days ago - at 10/23/2026 05:29AM
We have identified the cause of the issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
4 days ago - at 10/23/2026 04:29AM
We are continuing to investigate an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
4 days ago - at 10/23/2026 04:10AM
We are investigating an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Autodesk outages
BuildingConnected - about 9 hours ago
Autodesk account - about 15 hours ago
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RegisterOnce - 3 days ago
Multiple Autodesk Products - 4 days ago
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