Outage in Auvik Networks

Service Disruption - Auvik Network Management Web UI Intermittent Errors

Resolved Major
January 17, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We’re experiencing disruption to Auvik Network Management. Some customers may experience intermittent errors when accessing the web UI or the processing of data. We will continue to provide updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/17/2024 09:34PM

The fix for intermittent errors and disconnections has been applied. The source of the disruption has been resolved, and services have been fully restored.

A Root Cause Analysis (RCA) will follow after a full review has been completed.

MONITORING over 1 year ago - at 01/17/2024 08:45PM

We are continuing to monitor for any further issues on the remaining clusters.

MONITORING over 1 year ago - at 01/17/2024 08:44PM

We’ve identified the source of the service disruption with Auvik Network Management. Some customers may still experience intermittent errors when accessing the web UI, data processing or including collectors disconnecting and reconnecting intermittently. We are monitoring the situation. We are currently implementing a fix for the involved issues.
We appreciate your patience as we continue to work through the issues. We’ll keep you posted on a resolution.

MONITORING over 1 year ago - at 01/17/2024 08:04PM

We’ve identified the source of the service disruption with Auvik Network Management. Some customers may still experience intermittent errors when accessing the web UI, data processing or including collectors disconnecting and reconnecting intermittently. We are monitoring the situation. We are currently implementing a fix for the involved issues.
We appreciate your patience as we continue to work through the issues. We’ll keep you posted on a resolution.

MONITORING over 1 year ago - at 01/17/2024 07:03PM

We’ve identified the source of the service disruption with Auvik Network Management. Some customers may still experience intermittent errors when accessing the web UI, data processing or including collectors disconnecting and reconnecting intermittently. We are monitoring the situation. We are currently implementing a fix for the involved issues.
We appreciate your patience as we continue to work through the issues. We’ll keep you posted on a resolution.

MONITORING over 1 year ago - at 01/17/2024 06:13PM

We’ve identified the source of the service disruption with Auvik Network Management. Some customers may still experience intermittent errors when accessing the web UI, data processing or including collectors disconnecting and reconnecting intermittently. We are monitoring the situation. We are currently implementing a fix for the involved issues. We’ll keep you posted on a resolution.

MONITORING over 1 year ago - at 01/17/2024 04:50PM

We’ve identified the source of the service disruption with Auvik Network Management. Some customers may experience intermittent errors when accessing the web UI or data processing and are monitoring the situation. We are currently implementing a fix for the involved issues. We’ll keep you posted on a resolution.

IDENTIFIED over 1 year ago - at 01/17/2024 04:42PM

We’ve identified the source of the service disruption to Auvik Network Management. We are working to restore service as quickly as possible.

IDENTIFIED over 1 year ago - at 01/17/2024 04:42PM

We’ve identified the source of the service disruption with Auvik Network Management. Some customers may experience intermittent errors when accessing the web UI or the processing of data. We are working to restore service as quickly as possible.

INVESTIGATING over 1 year ago - at 01/17/2024 04:00PM

We’re experiencing disruption to Auvik Network Management. Some customers may experience intermittent errors when accessing the web UI or the processing of data. We will continue to provide updates as they become available.

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