Service Disruption - Issues with Customer-Created Filters & Devices In a Stuck State

Auvik has addressed the issues with customer-created device filters. These filters were not correctly filtering the desired devices, which caused problems with any customer-created device filter for maintenance windows, alerting, customer OID pollers, discovery settings, and managed credentials.

Additionally, Auvik is still addressing another issue concerning devices being stuck in a stuck state with their credentials, which will prevent the need for additional restarts.
(Update)
A fix for this was implemented for a limited number of clients to validate thought testing over the next two weeks for a permanent, Auvik-wide fix. These clients were informed of this change. Auvik is still on track for a release to all customers after the September 7th maintenance window.

We apologize for the inconvenience our customers were caused. Please report any follow-up issues to Auvik support.

Auvik is currently addressing issues with customer-created device filters. These filters are not properly filtering the desired devices, causing problems with any customer-created device filter for maintenance windows, alerting, customer OID pollers, discovery settings, and managed credentials. Other areas of the product may also be impacted. The issue does not affect default Auvik filtering.

Additionally, Auvik is addressing another issue concerning devices being stuck in a stuck state with their credentials, which will prevent the need for additional restarts.
(Update)
This fix will be implemented under a testing regiment after this maintenance and will be available to all customers after the regular maintenance scheduled for September 7th, 2024.

A permanent fix for the customer-created device filter issue will be released under a scheduled maintenance window on Saturday, August 24, 2024.

Auvik is currently addressing issues with customer-created device filters. These filters are not properly filtering the desired devices, causing problems with any customer-created device filter for maintenance windows, alerting, customer OID pollers, discovery settings, and managed credentials. Other areas of the product may also be impacted. The issue does not affect default Auvik filtering.

Additionally, Auvik is addressing another issue concerning devices being stuck in a stuck state with their credentials, which will prevent the need for additional restarts.

A permanent fix for these outstanding issues will be released under a scheduled maintenance window on Saturday, August 24, 2024.

Any additional updates will be posted here.