Outage in Auvik Networks

Service Disruption - maps and some UI elements are unavailable

Resolved Major
October 26, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We’re experiencing disruption with network topology and select UI data not populating in the Auvik UI. Some data may be unavailable. We will continue to provide updates as they become available.
Components affected
Auvik Networks us1.my.auvik.com Auvik Networks us2.my.auvik.com Auvik Networks us3.my.auvik.com Auvik Networks us4.my.auvik.com Auvik Networks eu1.my.auvik.com Auvik Networks eu2.my.auvik.com Auvik Networks au1.my.auvik.com Auvik Networks ca1.my.auvik.com
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/26/2024 05:57PM

The source of the disruption has been resolved. Services have been fully restored.

A Root Cause Analysis (RCA) will follow after a full review has been completed.

MONITORING about 2 months ago - at 10/26/2024 05:23PM

We are continuing to monitor the system as tenants are becoming available. We estimate that all tenants will be fully operational within the hour and will provide an update accordingly.

MONITORING about 2 months ago - at 10/26/2024 04:50PM

The system has been restarted and services are coming back online. Tenants are beginning to start and become available at this time. We are monitoring the system and will provide an update in 30 minutes.

IDENTIFIED about 2 months ago - at 10/26/2024 03:32PM

We’ve identified the source of the service disruption with maps and other UI elements. We will be restarting the system to recover from this incident.

INVESTIGATING about 2 months ago - at 10/26/2024 02:51PM

We’re experiencing disruption with network topology and select UI data not populating in the Auvik UI. Some data may be unavailable. We will continue to provide updates as they become available.

Latest Auvik Networks outages

Service Disruption - US4 cluster is unreachable - 8 days ago
Service Degraded - Alerting Integration - 15 days ago
Service Disruption - Clients on the US3 cluster are receiving 500 errors when trying to access their sites - 2 months ago
Service Disruption - Clients on the US4 cluster are receiving 500 errors when trying to access their sites - 2 months ago
Service Disruption - For several tenants on the CA1 and US3 clusters - 3 months ago

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