Service Disruption - The US4 cluster is down

Affected Services: clients in US4 are now accessible.

Description:
The issue affecting US4 tenants has been resolved. Regular service has been restored, and all systems are operating as expected.

Impact:
Users should no longer experience any issues related to this incident.

Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.

Affected Services: Clients on US4 Cluster


Description:
Our team has implemented a fix for the issue, and tenants are in the process of becoming fully accessible. We are monitoring the situation to ensure stability and confirm that the service remains fully functional.

Impact:
Services should be operating normally; with a few client sites still in the process of starting up. We continue to monitor for any irregularities.

Next Steps:
We will provide a final update once we confirm the issue is fully resolved.

Thank you for your patience, and we apologize for any inconvenience caused.

Affected Services: All clients are currently not accessible

Description:
Our team has identified the root cause of the site down. We are currently investigating a solution to restore normal service levels.

Impact:
While we work on the resolution, users may experience slower load times and intermittent connectivity issues,

Next Steps:
Our team is actively working to resolve the issue and will provide updates as progress is made or by 11:00 UTC

Thank you for your patience as we work to restore full functionality.

Affected Services: All clients are currently not accessible
Service not impacted: NA

Description:
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users are experiencing no access to their tenants

Next Steps:
We will provide updates as more information becomes available or within the next at 11:00 UTC.

Thank you for your patience as we work to restore full functionality.