Outage in Auvik Networks

Service Disruption - US3 is down

Resolved Major
February 15, 2025 - Started 21 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Affected clusters: US3 Description: We are currently experiencing an outage on US3. Our team is actively working to restore sites on this cluster as quickly as possible. Impact: Sites hosted on US3 are currently unreachable. Next Steps: We will provide updates as more information becomes available or within the next hour. Thank you for your patience as we work to restore full functionality.
Components affected
Auvik Networks us3.my.auvik.com
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 02/16/2025 03:21AM

Affected clusters: US3

Description:
The issue affecting US3 has been fully resolved. Normal service has been restored, and all systems are now operating as expected.

Impact:
Users should no longer experience any issues related to this incident.

Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.

MONITORING 21 days ago - at 02/16/2025 12:51AM

Affected clusters: US3

Description:
We have encountered an issue during monitoring of the cluster. The cluster is non-operational at this time. Our team is actively working to restore sites on this cluster as quickly as possible.

Impact:
Tenants hosted on US3 are not accessible at this time.

Next Steps:
We will provide updates as more information becomes available or within the next hour.

Thank you for your patience as we work to restore full functionality.

MONITORING 21 days ago - at 02/16/2025 12:25AM

Affected clusters: US3

Description:
The majority of tenants have been restored and we are performing final cluster checks.

Impact:
N/A

Next Steps:
We will provide updates as more information becomes available or within the next hour.

Thank you for your patience as we work to restore full functionality.

MONITORING 21 days ago - at 02/15/2025 11:30PM

Affected clusters: US3

Description:
Our team has restarted US3. Tenants are starting and we are continuing to monitor recovery of all tenants.

Impact:
Some tenants hosted on US3 may still be starting and unreachable at this time.

Next Steps:
We will provide a final update once we confirm the issue is fully resolved.

Thank you for your patience, and we apologize for any inconvenience caused.

IDENTIFIED 21 days ago - at 02/15/2025 11:02PM

Affected clusters: US3

Description:
We are currently experiencing an outage on US3. Our team is actively working to restore sites on this cluster as quickly as possible.

Impact:
Sites hosted on US3 are currently unreachable.

Next Steps:
We will provide updates as more information becomes available or within the next hour.

Thank you for your patience as we work to restore full functionality.

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