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Outage in Auvik Networks

Performance Degraded - Information rendering in the Auvik User interface for tenants on the US3 cluster

Resolved Minor
July 03, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Affected Services: Access to part of the UI Service not impacted: Monitoring and alerting functionality Description: We are currently experiencing degraded performance with access to the user Interface. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Impact: Users may experience issues with their user interface. Next Steps: We will update this information as more details become available. Thank you for your patience as we work to restore full functionality.
Components affected
Auvik Networks us3.my.auvik.com

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/03/2025 06:44PM

Affected Services: Access to part of the UI
Cluster(s): US3

Description:
The performance issue affecting access to the UI has been fully resolved, and normal operations have resumed. All systems are functioning as expected.

Impact:
Users should no longer experience any performance-related issues.

Next Steps:
Service has been restored. We apologize for the disruption and appreciate your continued patience. If you continue to experience issues, please contact our support team.

MONITORING 10 months ago - at 07/03/2025 06:25PM

User Affected Services: Access to part of the UI
Cluster(s): US3

Description:
Our team has implemented a fix for the performance issues affecting the User interface. We monitor the system to ensure stability and confirm that performance remains at expected levels.

Impact:
System performance should be restored to normal. We will continue to monitor for any irregularities.
Services [services not affected] are not impacted.

Next Steps:
A final update will be provided once we confirm the issue is resolved.

We appreciate your patience as we work through this issue.

IDENTIFIED 10 months ago - at 07/03/2025 05:35PM

Affected Services: Access to part of the UI
Service not impacted: Monitoring and alerting functionality

Description:
We are currently experiencing degraded performance with access to the user Interface, and are currently investigating a solution to restore normal service levels.

Impact:
While we work on the resolution, users may continue to experience interruptions in the User interface.

Next Steps:
We will provide updates as the situation progresses.

Your patience is greatly appreciated, and we regret any inconvenience you may be experiencing.

INVESTIGATING 10 months ago - at 07/03/2025 05:14PM

Affected Services: Access to part of the UI
Service not impacted: Monitoring and alerting functionality

Description:
We are currently experiencing degraded performance with access to the user Interface. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users may experience issues with their user interface.

Next Steps:
We will update this information as more details become available.

Thank you for your patience as we work to restore full functionality.

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