Service Disruption - Auvik Dashboard in us1, us4 and au1

The incident has been fully resolved. Regular service has been restored, and all systems operate as expected.

Impact:
Users should no longer experience any issues related to this service disruption.

[RCA]
We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team.
We will post an RCA after an internal investigation.

Our team has implemented a fix for the disruption in us4, and the services are returning to normal. We continue to monitor the situation to ensure stability and confirm that the service remains fully functional.

au1 is now operational. Recovery efforts remain ongoing in region us4, where a maintenance window was initiated at 09:38 PM UTC to support remediation. We’ll continue to share updates as we make progress.

us1 is now operational. We are continuing to work through partial issues in au1 and us4, where some sites are still experiencing service disruptions.

We’ve identified a potential cause of the issue and are actively working on a fix. Some sites are beginning to load again, but intermittent issues may still persist for some users.

We are continuing to investigate. We are rebooting all services in us4. Services are partially available in us1 and au1.

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users may experience that sites are not loading properly and intermittent disruption in monitoring.

Next Steps:
We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.