Outage in Auvik Networks

Performance Issue - Slowness on site on the EU2 cluster

Resolved Minor
August 20, 2025 - Started 9 days ago - Lasted 19 minutes
Official incident page

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Outage Details

Affected Services: Site slowness Cluster(s): EU2 We are investigating reports of degraded performance. Our team is working diligently to identify the root cause and restore optimal performance. Impact: While we address the situation, users may experience slow site loading. Services monitoring and alerting are not impacted. Next Steps: We will provide updates as we learn more. We appreciate your patience as we work to resolve this issue.
Components affected
Auvik Networks eu2.my.auvik.com
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/20/2025 02:09PM

The performance issue has been fully resolved, and normal operations have resumed. All systems are functioning as expected.

Impact:
Users should no longer experience any performance-related issues.
If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.

Service has been fully restored. We apologize for the performance issues with your services. We thank you for your understanding. If you continue to experience issues, please contact our support team.

INVESTIGATING 9 days ago - at 08/20/2025 01:50PM

Affected Services: Site slowness
Cluster(s): EU2

We are investigating reports of degraded performance. Our team is working diligently to identify the root cause and restore optimal performance.

Impact:
While we address the situation, users may experience slow site loading.

Services monitoring and alerting are not impacted.

Next Steps:
We will provide updates as we learn more.

We appreciate your patience as we work to resolve this issue.

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