Outage in Avalara

Avalara CertCapture Service Degradation

Resolved Major
January 29, 2025 - Started 9 months ago - Lasted 23 minutes
Official incident page

Incident Report

Avalara CertCapture customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Components affected
Avalara Retail Services Avalara Fax Services Avalara Federal Withholding TIN Verification Avalara Inbound/Outbound Services Avalara REST API Services Avalara CertCapture Avalara Web Portal

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/29/2025 09:21PM

The Avalara CertCapture service has been fully restored.

MONITORING 9 months ago - at 01/29/2025 09:16PM

The response team has addressed the issue impacting Avalara CertCapture and continues to monitor service to ensure the return of full service for all customers.

IDENTIFIED 9 months ago - at 01/29/2025 09:06PM

Avalara CertCapture customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

INVESTIGATING 9 months ago - at 01/29/2025 08:59PM

Avalara CertCapture customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

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