Outage in Avalara
AvaTax and MyLodge Phone Support Service Degradation
Resolved MinorIncident Report
Summary AI Generated
Avalara experienced a service degradation affecting their phone support system due to a third-party vendor issue, resulting in increased hold times for customers calling the main support numbers, MyLodge support, and enterprise support lines. The core Avalara products (AvaTax and MyLodge) remained fully functional throughout the incident. The vendor resolved the issue after 11.2 hours, restoring normal call routing and support availability.
A third-party vendor supporting our customer support phone system is currently experiencing an issue.
As a result, customers contacting support by phone may encounter increased hold times. There is no impact to Avalara product availability or functionality.
We are monitoring the vendor's recovery efforts and will provide updates as they become available.
Components affected
Avalara Main Number Avalara Enterprise Support Number Avalara MyLodge Support NumberTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/03/2026 04:37AM
The third-party vendor supporting our customer support phone system has mitigated the impact, and contacts are now routing as expected.
IDENTIFIED
4 days ago - at 06/02/2026 05:24PM
A third-party vendor supporting our customer support phone system is currently experiencing an issue.
As a result, customers contacting support by phone may encounter increased hold times. There is no impact to Avalara product availability or functionality.
We are monitoring the vendor's recovery efforts and will provide updates as they become available.
Latest Avalara outages
Oobj Service Degradation - 10 days ago
Avalara Tax Research Portal UI Log In Issues - 15 days ago
Avalara 3CE Service Degradation - 29 days ago
Avalara 3CE Service Degradation - 29 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
