Outage in Avast and AVG Business

Billing services are currently inaccessible

Resolved Minor

January 17, 2025 - Started about 1 year ago - Lasted about 1 month
Official incident page

Incident Report

Payment System Updates Underway We are in the process of migrating our credit card payment-processing platform. During this time, we are temporarily not processing online payments. New customers who would like to purchase Avast business products today can get started by contacting us at reseller@avast.com. Current Avast business customers who pay with credit card and have upcoming subscription renewals will receive two months, free of charge, to ensure you’re covered. We expect this to be resolved soon and appreciate your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/24/2025 12:53PM

Migration to new credit card payment-processing platform completed

INVESTIGATING about 1 year ago - at 01/20/2025 08:03AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/17/2025 03:38PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/17/2025 03:36PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/17/2025 03:36PM

Payment System Updates Underway

We are in the process of migrating our credit card payment-processing platform. During this time, we are temporarily not processing online payments.

New customers who would like to purchase Avast business products today can get started by contacting us at reseller@avast.com.

Current Avast business customers who pay with credit card and have upcoming subscription renewals will receive two months, free of charge, to ensure you’re covered.
We expect this to be resolved soon and appreciate your patience.

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