Outage in Avast and AVG Business

Devices reporting as offline

Resolved Minor

June 22, 2023 - Started almost 3 years ago - Lasted 3 days
Official incident page

Incident Report

We are currently experiencing an issue with devices reporting an incorrect "offline" status.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/26/2023 07:16AM

This incident has been resolved.

MONITORING almost 3 years ago - at 06/26/2023 07:09AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 06/23/2023 02:23PM

The issue has been identified, and the online status of the affected devices should be functional soon, we expect potentially during this weekend.
Another update will be sent once we consider the issue fully resolved.

INVESTIGATING almost 3 years ago - at 06/22/2023 08:19PM

We are currently experiencing an issue with devices reporting an incorrect "offline" status. The issue is currently affecting the NYC datacenter only. While all endpoint services remain unaffected, Remote Control services will be unavailable for the NYC datacenter while we investigate the issue.

INVESTIGATING almost 3 years ago - at 06/22/2023 07:52PM

We are currently experiencing an issue with devices reporting an incorrect "offline" status.

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