This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, and the online status of the affected devices should be functional soon, we expect potentially during this weekend.
Another update will be sent once we consider the issue fully resolved.
We are currently experiencing an issue with devices reporting an incorrect "offline" status. The issue is currently affecting the NYC datacenter only. While all endpoint services remain unaffected, Remote Control services will be unavailable for the NYC datacenter while we investigate the issue.
We are currently experiencing an issue with devices reporting an incorrect "offline" status.
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