Outage in Avochato

Issues loading embedded analytics dashboards and related CSV downloads

Resolved Minor
July 21, 2024 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

We've identified a connectivity issue with a third-party vendor we use for visualizing inbox data. This may impact viewing graphs in the Avochato dashboard and the ability to download CSVs of those tables. Legacy analytics views are not impacted, we will share updates on this status page as a resolution is investigated by our third-party vendor.
Components affected
Avochato avochato.com
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 07/22/2024 05:24PM

We have dug into the underlying connection issue with the Google team and patched the servers. Please contact our support team if you're still having issues accessing the analytics in your Avochato account.

IDENTIFIED 8 months ago - at 07/22/2024 04:42AM

Avochato has had several conversations today with Google Cloud, and the issue has been escalated with the highest urgency. Google is still investigating the issue on their end. We will continue to share updates as soon as they become available.

IDENTIFIED 8 months ago - at 07/21/2024 03:32AM

We've identified a connectivity issue with a third-party vendor we use for visualizing inbox data. This may impact viewing graphs in the Avochato dashboard and the ability to download CSVs of those tables.

Legacy analytics views are not impacted, we will share updates on this status page as a resolution is investigated by our third-party vendor.

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