Outage in Avochato

Issues with cloud provider

Resolved Minor

April 25, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

Avochato is investigating an issue with the AWS cloud provider, which may lead to latency on inbox loading. Please stay tuned for updates as the team resolves this issue asap.

Components affected

Avochato Mobile Avochato avochato.com

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/25/2025 07:33PM

The issue was resolved at 10:40am PT. Avochato continues to monitor and investigate the root case for the latency.

MONITORING 12 months ago - at 04/25/2025 06:21PM

Avochato is now monitoring the improvements across impacted inboxes with latency issues, which began 9:30am and resolved by 10:40am PT. Cloud provider resources are still under investigation but all impacted customers should now see normal inbox load times.

INVESTIGATING 12 months ago - at 04/25/2025 05:32PM

Currently seeing improvements to load speeds, however the team is continuing to monitor and work with our cloud provider as the impacted servers may still be impacting certain organizations and inboxes.

INVESTIGATING 12 months ago - at 04/25/2025 05:02PM

Avochato is investigating an issue with the AWS cloud provider, which may lead to latency on inbox loading. Please stay tuned for updates as the team resolves this issue asap.

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