Outage in Avochato

Issue importing contacts with custom fields.

Resolved Minor

October 24, 2024 - Started over 1 year ago - Lasted about 11 hours
Official incident page

Incident Report

We are working on an issue with importing, saving, and creating new contacts in inboxes that use custom fields, as well as creating new fields in your inbox. As a temporary workaround, removing custom field columns from CSV uploads and/or API requests will resolve the issue. App load times may be slower than usual while we resolve the underlying issue.

Components affected

Avochato avochato.com Avochato API Avochato Mobile

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/24/2024 10:19PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/24/2024 09:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/24/2024 06:15PM

We are working on an issue with importing, saving, and creating new contacts in inboxes that use custom fields, as well as creating new fields in your inbox.
As a temporary workaround, removing custom field columns from CSV uploads and/or API requests will resolve the issue.
App load times may be slower than usual while we resolve the underlying issue.

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