Storage Gateway VMs Offline

12:46 PM PDT Beginning at 7:39 AM PDT, we are experiencing an issue where Storage Gateway VMs appear to be offline and are not able to perform out of cache reads or upload to our service. The gateways will continue to accept writes but will not be able to proceed to upload them to our service until this issue is resolved. We have identified the root cause and are working towards resolution.

2:58 PM PDT We continue to work towards resolution on the issue impacting Storage Gateway. The Gateways will continue to accept writes but will not be able to proceed to upload them to our service until this issue is resolved. Based upon the information available at this time, full resolution is estimated to take 2 hours. We are working through the recovery process now and will continue to keep you updated if this timeline changes.

5:34 PM PDT We are beginning to see recovery in some AWS Regions for the issue impacting Storage Gateway. We continue to work towards resolution for all impacted Regions. We will update the message for each AWS Region as recovery occurs.

7:06 PM PDT Beginning at 7:39 AM PDT we experienced an issue impacting Storage Gateway in the SA-EAST-1 Region. During the event Gateways were unable to perform out of cache reads and appeared offline in the SGW console. Gateways continued to accept writes but were unable to upload them to the AWS service. The issue has been resolved and the service is operating normally.