Outage in AWS

Increased errors with chat creation - US-West

Resolved Minor
September 10, 2024 - Started 3 months ago - Lasted about 1 hour

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Outage Details

We are investigating issues when attempting to connect with AWS Support agents via the Chat feature. Other contact types (Calls, Case Creation) are not impacted by this issue. During this time, customers may receive the Chat widget pop-up, but be subsequently unable to connect to an agent. We are actively engaged and engineers are currently working on identifying the root cause.
Components affected
AWS Support Center
Latest Updates ( sorted recent to last )
UPDATE 3 months ago - at 09/10/2024 07:50PM

We are investigating issues when attempting to connect with AWS Support agents via the Chat feature. Other contact types (Calls, Case Creation) are not impacted by this issue. During this time, customers may receive the Chat widget pop-up, but be subsequently unable to connect to an agent. We are actively engaged and engineers are currently working on identifying the root cause.

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