Outage in AWS
Increased Error Rates
Resolved Minor
December 07, 2021 - Started about 4 years ago
- Lasted 4 months
Incident Report
9:01 AM PST We are investigating increased error rates for the Support Center console and Support API in the US-EAST-1 Region.
1:55 PM PST We continue to see increased error rates for the Support Center console and Support API in the US-EAST-1 Region. Support Cases successfully created via the console or the API may not be successfully routed to Support Engineers. We continue to work toward full resolution.
3:13 PM PST Between 7:33 AM and 2:25 PM PST, we experienced increased error rates for the Support Center console and Support API in the US-EAST-1 Region. This resulted in errors in creating support cases and delays in routing cases to Support Engineers. The issue has been resolved and our Support Engineering team is responding to cases. The service is operating normally.
1:55 PM PST We continue to see increased error rates for the Support Center console and Support API in the US-EAST-1 Region. Support Cases successfully created via the console or the API may not be successfully routed to Support Engineers. We continue to work toward full resolution.
3:13 PM PST Between 7:33 AM and 2:25 PM PST, we experienced increased error rates for the Support Center console and Support API in the US-EAST-1 Region. This resulted in errors in creating support cases and delays in routing cases to Support Engineers. The issue has been resolved and our Support Engineering team is responding to cases. The service is operating normally.
Components affected
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