Outage in aXcelerate

Blue Ribbon on Certificates

Resolved Minor
September 18, 2025 - Started 27 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.
Components affected
aXcelerate Production
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/18/2025 08:48AM

A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

MONITORING 27 days ago - at 09/18/2025 06:15AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 27 days ago - at 09/18/2025 05:53AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 27 days ago - at 09/18/2025 05:52AM

We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

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