Outage in Axcient

x360Recover (formerly Replibit) Issue

Resolved Major
February 29, 2024 - Started about 1 year ago - Lasted 5 days
Official incident page

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Outage Details

Service Outage Notification Issue: Direct to Cloud Installation for New Deployments Failing Description: Due to recent changes in AWS, newly installed Agents are encountering issues while attempting to retrieve its authentication token for Direct to Cloud. Our team is actively working on resolving this matter. Impact: New Installations: Unfortunately, new Direct to Cloud installations are only possible with the help of Axcient support until the new agent package is deployed. Please contact Axcient support via the x360Portal using live chat or web ticket submission to deploy new agents. Existing Agents and Backups: Rest assured that existing agents and ongoing backups remain unaffected by this issue. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will keep you informed of any updates. Thank you for your understanding.
Components affected
Axcient x360Recover (formerly Replibit) Cloud (EU) Axcient x360Recover (formerly Replibit) Cloud (CA) Axcient x360Recover (formerly Replibit) Cloud (US)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/05/2024 09:09PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/05/2024 12:37PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 02/29/2024 09:16PM

Service Outage Notification

Issue: Direct to Cloud Installation for New Deployments Failing

Description: Due to recent changes in AWS, newly installed Agents are encountering issues while attempting to retrieve its authentication token for Direct to Cloud. Our team is actively working on resolving this matter.

Impact:

New Installations: Unfortunately, new Direct to Cloud installations are only possible with the help of Axcient support until the new agent package is deployed. Please contact Axcient support via the x360Portal using live chat or web ticket submission to deploy new agents.

Existing Agents and Backups: Rest assured that existing agents and ongoing backups remain unaffected by this issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will keep you informed of any updates.

Thank you for your understanding.

Latest Axcient outages

x360Cloud Issue - 14 days ago
x360Cloud US Issue - 27 days ago
Multiple Product Incident for US Region - about 1 month ago
x360Recover Issue in US - about 1 month ago
x360Cloud Canada Backup Issue - about 2 months ago

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