Outage in Axcient

Multiple product outage for US region

Resolved Major
March 10, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating an issue that is resulting in multiple products in the US going offline since approx 19:07 UTC. We have isolated the issue and are working on resolving it.
Components affected
Axcient BDR for Quest Axcient Backup for Files Offsite Replication Axcient BRC Cloud Tunnel Services Axcient X360Recover Virtual Office (US) Axcient BRC Cloud Virtual Office (US) Axcient BDR for ShadowProtect Cloud Backup (Legacy) Axcient x360Recover Tunnel Services Axcient BDR for ShadowProtect Next-gen Cloud Replication Axcient x360Recover (formerly Replibit) Cloud (US) Axcient BDR for Veeam Axcient BRC Offsite Replication (US)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/11/2024 02:18AM

This incident has been resolved.

MONITORING over 1 year ago - at 03/10/2024 07:59PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 03/10/2024 07:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 03/10/2024 07:50PM

We are investigating an issue that is resulting in multiple products in the US going offline since approx 19:07 UTC. We have isolated the issue and are working on resolving it.

Latest Axcient outages

x360Recover Manager Issue - 4 days ago
x360Cloud Issue - 12 days ago
x360Recover US Incident - about 1 month ago
x360Sync Issue - about 2 months ago
x360Recover Incident - 3 months ago

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