Outage in Axcient

Multiple product outage for US region

Resolved Major
April 03, 2024 - Started over 1 year ago - Lasted about 20 hours
Official incident page

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Outage Details

We are investigating an issue that is resulting in multiple products in the US going offline since approx 05:00 UTC. We have isolated the issue and are working on resolving it.
Components affected
Axcient BDR for ShadowProtect Cloud Backup (Legacy) Axcient BDR for ShadowProtect Next-gen Cloud Replication Axcient x360Recover Tunnel Services Axcient x360Sync Web (US) Axcient x360Recover (formerly Replibit) Cloud (US) Axcient BRC Offsite Replication (US) Axcient BDR for Quest Axcient BRC Cloud Virtual Office (US) Axcient x360Recover Manager (BRC) Axcient x360Sync Data Transfer (US) Axcient x360Recover Manager (Replibit & D2C) Axcient BRC Cloud Tunnel Services Axcient x360Sync Collaborative Web Editing (US) Axcient BDR for Veeam Axcient X360Recover Virtual Office (US) Axcient Backup Portal Axcient Backup for Files Offsite Replication Axcient x360Cloud Smart Search (US) Axcient x360Cloud Management Portal (US)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/04/2024 02:39AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/03/2024 10:57PM

All x360Recover Cloud vaults are restored. We are monitoring to identify any ongoing issues.

IDENTIFIED over 1 year ago - at 04/03/2024 07:01PM

3rd Party BDR services services are fully restored.
Work is continuing to fully restore some x360Recover Cloud vaults.

IDENTIFIED over 1 year ago - at 04/03/2024 02:24PM

x360Recover VO management and x360Recover/BRC tunnel services are fully restored.
Work is continuing to fully restore some x360Recover Cloud vaults and 3rd Party BDR services.

IDENTIFIED over 1 year ago - at 04/03/2024 02:09PM

x360Sync US, x360Cloud US, x360Recover Manager web, and BFF are now fully available.
Work is ongoing to fully restore all x360Recover Cloud and tunnel services, x360Recover/BRC VO management, and some 3rd Party BDR services.

IDENTIFIED over 1 year ago - at 04/03/2024 08:52AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/03/2024 07:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/03/2024 07:22AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/03/2024 07:07AM

We are investigating an issue that is resulting in multiple products in the US going offline since approx 05:00 UTC. We have isolated the issue and are working on resolving it.

Latest Axcient outages

x360Recover Manager Issue - 4 days ago
x360Cloud Issue - 12 days ago
x360Recover US Incident - about 1 month ago
x360Sync Issue - about 2 months ago
x360Recover Incident - 3 months ago

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