Outage in Balena.io

Balena Support Chat degraded performance

Resolved Minor
July 21, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting new conversations results in an error and fails to create the first message in the conversation. The conversation can still be accessed after creation by clicking on "View all conversations". We are investigating the issue. In the meantime, we advise users to direct support queries to support@balena.io or https://forums.balena.io/
Components affected
Balena.io Balena Chat
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 07/21/2022 11:11AM

This issue has been identified and we are working on a fix.

INVESTIGATING over 2 years ago - at 07/21/2022 10:04AM

Starting new conversations results in an error and fails to create the first message in the conversation. The conversation can still be accessed after creation by clicking on "View all conversations".
We are investigating the issue. In the meantime, we advise users to direct support queries to support@balena.io or https://forums.balena.io/

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