Outage in Balena.io

Elevated API Errors

Resolved Major
September 10, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

We're experiencing an elevated level of API errors and are currently looking into the issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 10:08PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/10/2025 09:26PM

All tests are passing and devices are stable. We'll keep monitoring.

MONITORING about 2 months ago - at 09/10/2025 09:25PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 09/10/2025 09:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/10/2025 07:29PM

Most devices have reconnected, but we're still experiencing an elevated level of device SSH errors and are currently looking into the issue. Connection that goes through are slow. This is also affecting the public URL feature.

MONITORING about 2 months ago - at 09/10/2025 06:55PM

Most devices have reconnected, but we're still experiencing an elevated level of device SSH errors and are currently looking into the issue. Connection that goes through are slow. This is also affecting the public URL feature.

MONITORING about 2 months ago - at 09/10/2025 03:46PM

It appears that the cloudlink status of many devices didn't update when disconnecting.
If your device appear connected to cloudlink for more than 1h, its status is wrong and it has not yet reconnected (it will happen soon)
We're still monitoring the recovery.

MONITORING about 2 months ago - at 09/10/2025 03:37PM

During the incident a lot of devices disconnected from cloudlink.
They're slowly but steadily reconnecting.
We are monitoring the recovery.

MONITORING about 2 months ago - at 09/10/2025 02:34PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 09/10/2025 02:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 09/10/2025 01:47PM

We're experiencing an elevated level of API errors and are currently looking into the issue.

Latest Balena.io outages

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