Outage in Balena.io

Builder partially degraded service

Resolved Minor
September 15, 2025 - Started about 2 months ago - Lasted 9 days
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Balena.io Application Builder

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/25/2025 08:57AM

Compute and load distribution in the Application Builder caused network related increases of buffer memory usage on builder-services in cases of large build files. Only build request with larger files have been affected. Higher memory allocations have been implemented resolving the buffer memory issues.

MONITORING about 1 month ago - at 09/23/2025 10:27AM

We have detected that network latency between different regions is causing issues on build context processing for build contexts containing larger files. We will deploy new servers temporarily to mitigate the impact while we work on a permanent fix.

MONITORING about 1 month ago - at 09/16/2025 05:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/16/2025 05:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/16/2025 02:33AM

We are currently investigating this issue.

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