Outage in Bandwidth

Intermittent WebRTC Failures

Resolved Minor
October 24, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently investigating an issue with WebRTC causing intermittent failures on calls hitting the platform. Relevant teams are engaged and we'll provide further details as they become available.
Components affected
Bandwidth WebRTC
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 10/24/2022 05:09PM

We've identified the issue causing the failures and we're engaged with AWS on mitigation. Failures are decreasing at the moment, but still intermittent, re-calls may complete. We'll continue to advise as we updates become available.

INVESTIGATING about 2 years ago - at 10/24/2022 04:11PM

We're currently investigating an issue with WebRTC causing intermittent failures on calls hitting the platform. Relevant teams are engaged and we'll provide further details as they become available.

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