Outage in Bandwidth

Possible Messaging Provisioning Failures

Resolved Major
May 18, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We’re currently investigating an issue affecting the messaging routing on newly added numbers to a small number of customer accounts. The routes will fail to provision properly, and the numbers would not have any messaging functionality. Relevant teams are engaged.
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/18/2023 02:57PM

We've confirmed stability with this issue and we're considering the incident resolved.

MONITORING over 2 years ago - at 05/18/2023 01:37PM

Mitigation has been implemented and all affected numbers should be working properly at this time. We’ll monitor for stability.

INVESTIGATING over 2 years ago - at 05/18/2023 01:10PM

We’re currently investigating an issue affecting the messaging routing on newly added numbers to a small number of customer accounts. The routes will fail to provision properly, and the numbers would not have any messaging functionality. Relevant teams are engaged.

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