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Outage in Bandwidth

Possible Messaging Provisioning Failures

Resolved Major
May 18, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We’re currently investigating an issue affecting the messaging routing on newly added numbers to a small number of customer accounts. The routes will fail to provision properly, and the numbers would not have any messaging functionality. Relevant teams are engaged.
Components affected
Bandwidth SMS Messaging (SMPP) Bandwidth MMS Messaging (MM4) Bandwidth Toll-Free SMS - Inbound Bandwidth Toll-Free SMS - Outbound Bandwidth International Messaging (HTTP) Bandwidth REST APIs - HTTP SMS Messaging Bandwidth REST APIs - HTTP MMS Messaging Bandwidth Toll Free MMS - Inbound Bandwidth Toll Free MMS - Outbound

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/18/2023 02:57PM

We've confirmed stability with this issue and we're considering the incident resolved.

MONITORING almost 3 years ago - at 05/18/2023 01:37PM

Mitigation has been implemented and all affected numbers should be working properly at this time. We’ll monitor for stability.

INVESTIGATING almost 3 years ago - at 05/18/2023 01:10PM

We’re currently investigating an issue affecting the messaging routing on newly added numbers to a small number of customer accounts. The routes will fail to provision properly, and the numbers would not have any messaging functionality. Relevant teams are engaged.

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