Bandwidth Outage History

Bandwidth experienced an incident affecting CDR and Insights processing in the Global Portal, causing reports to be delayed or contain non-enhanced data. The incident lasted 8.3 hours before teams restored normal report generation. The issue was resolved after monitoring confirmed stable operations.

An off-network incident caused inbound UK calls from British Telecom to experience one-way audio issues, preventing normal two-way communication. The problem was identified as originating from the external provider's infrastructure. The incident was resolved after 71.8 hours once British Telecom fixed the issue and restored expected calling behavior.

An outbound calling incident affected SIP calling services across ATL, DFW, and LAX data centers, causing some calls to fail to complete as expected. The incident lasted 8.2 hours, with teams identifying the root cause and gradually restoring normal network behavior before fully resolving the issue.

Bandwidth experienced an incident affecting outbound 10DLC MMS delivery where some messages failed to deliver as expected. The issue impacted the MMS Messaging (MM4) component for 8.7 hours. The incident was resolved after teams restored expected network behavior and continued monitoring confirmed the fix.

Bandwidth experienced an outbound voice calling incident affecting UK-based traffic, where some calls failed to complete as expected. The incident lasted 7.5 hours before teams restored normal network behavior and resolved the issue.

Bandwidth experienced a 2.5-hour incident where national calls to France, Spain, and Austria were not completing as expected on their Universal Platform. Teams identified the source of the network issue and restored normal calling functionality after monitoring for stability.

Bandwidth experienced inbound and outbound call failures affecting SIP calling, toll-free services, and voice REST APIs for 1.9 hours. The incident impacted both regular and toll-free calling functionality along with associated voice APIs and BXML services. Teams investigated and restored normal calling behavior, with the incident fully resolved after a monitoring period.

Bandwidth experienced a major incident affecting 10DLC provisioning orders, causing significant delays in processing times for the Line Feature Management component. Teams investigated the issue and restored normal processing times after 1.4 hours of service disruption. The incident was resolved with continued monitoring to ensure stability.

A bandwidth incident affected both inbound and outbound calling traffic for Brussels-based users for 50 minutes. The service disruption impacted voice communication capabilities in the Brussels region. The incident was resolved after network behavior returned to normal and stability was confirmed.

The Bandwidth App portability checker experienced unexpected errors affecting both the user interface and API functionality. The incident impacted the Bandwidth Dashboard and prevented users from properly checking number portability. The issue was resolved after 25 minutes of investigation.