Bandwidth Outage History

The Bandwidth App platform experienced intermittent service interruptions and connectivity issues that prevented users from accessing the portal normally. The incident affected the Bandwidth Dashboard and lasted 8.6 hours before teams successfully restored stable service. The issue was resolved after teams identified the problem and implemented fixes to restore expected platform behavior.

Bandwidth experienced a major incident affecting the Registration Center where customers encountered unexpected campaign failures. The issue impacted the Bandwidth Dashboard and lasted 2.1 hours. Teams investigated and worked to restore normal functionality during this period.

The Bandwidth App experienced a major incident where IP self-provisioning requests were generating unexpected errors, affecting the Bandwidth Dashboard functionality. Users were unable to successfully provision IP addresses through the self-service portal during the 9.2-hour outage. The incident was resolved after Bandwidth teams restored expected portal behavior.

Bandwidth experienced delays in 10DLC provisioning requests that affected the Line Feature Management component for 25 minutes. The incident was resolved after teams investigated and restored normal provisioning behavior.

Bandwidth experienced delays in SMS delivery to France for 8.7 hours due to an issue with their upstream partner. The incident affected SMS services across Europe, causing delivery delays for messages sent to French recipients. The upstream partner implemented a fix that fully mitigated the impairments, and the incident was resolved after confirming continued stability.

Bandwidth experienced a vendor-related incident that prevented users from interacting with Synthi as expected, affecting the Help Center and Ticketing Support systems. Users could still submit support requests via email during the outage. The incident was resolved after 1.8 hours once normal Synthi behavior was restored and confirmed stable.

A small segment of Bandwidth App users experienced issues purchasing telephone numbers through the Bandwidth Dashboard. The incident affected the number purchasing functionality for these users over a 2.5 hour period. Bandwidth teams investigated and restored normal purchasing behaviors, with the issue fully resolved after monitoring for stability.

The Bandwidth App and API experienced an incident where available number inventory displayed inaccurately, causing incomplete number orders and affecting the Bandwidth Dashboard. Teams worked to restore normal portal and inventory behavior, monitoring the system for stability before fully resolving the issue after 3.6 hours.

A major incident affected outbound calling services in Belgium, preventing calls from completing as expected. The issue was identified and resolved within 1.1 hours, with teams monitoring network behavior to ensure stability before confirming full resolution.

Bandwidth experienced a major incident where their email-to-ticket functionality failed to generate support tickets as expected due to a vendor issue. The incident affected the Help Center and Ticketing Support systems for 16.3 hours, requiring customers to use the Help Center Portal with Synthi assistance as an alternative. The vendor identified and resolved the source of the intermittent problem, restoring normal email-to-ticket functionality.