Bandwidth Outage History

The Bandwidth App experienced an incident where users were unable to manually add phone numbers to campaigns, with the action failing to complete as expected. The incident affected the Bandwidth Dashboard and Line Feature Management components for 6.3 hours. Teams identified the root cause and restored normal portal functionality, with monitoring confirming stable behavior before resolving the incident.

Bandwidth experienced a 15.4-hour incident affecting P2P (non-10DLC) outbound messaging traffic to AT&T destinations, causing increased 4730 errors for customers using SMS and MMS messaging services. The incident impacted both SMPP and MM4 messaging components. Teams investigated and monitored the issue before confirming full resolution.

Bandwidth experienced an incident affecting inbound messaging to Israel-based phone numbers for 2.1 hours. The issue was related to problems with an external provider that handles messaging services for that region. The incident was resolved after teams worked with the impacted provider to restore normal messaging functionality.

Bandwidth experienced a major incident affecting inbound Toll Free and Short Code MMS messages from AT&T to Bandwidth destinations. The issue impacted message delivery for 8.2 hours while teams investigated and identified the root cause. The incident was resolved after teams restored expected messaging delivery and confirmed network stability.

Bandwidth experienced a major incident affecting their App API and Portal, causing timeouts and non-responsive behavior when users attempted to access the Bandwidth Dashboard. The incident impacted user access to the Bandwidth App and UI for 56 minutes. Teams investigated and worked to restore normal portal functionality.

Bandwidth experienced outbound calling failures affecting Norway-based phone numbers for 3.1 hours. The incident was classified as major and teams investigated the service disruption. The issue has been resolved, restoring outbound calling functionality for Norwegian numbers.

Bandwidth experienced a major outbound MMS incident that impacted Hosted Media services, affecting MMS Messaging (MM4) and REST APIs for HTTP MMS Messaging. The incident lasted 53 minutes before being resolved by Bandwidth teams.

Bandwidth experienced a major outbound messaging incident lasting 74.9 hours where customers encountered unexpected 4452 error codes when sending SMS and MMS messages through various services including SMPP, MM4, and toll-free messaging. The incident affected all outbound messaging components, preventing customers from successfully sending messages. Teams identified the root cause and implemented mitigations, with the incident fully resolved after monitoring confirmed stable messaging behavior was restored.

Bandwidth experienced an inbound calling incident affecting Alaska-based phone numbers due to an impaired third-party vendor, impacting SIP inbound calling services. The vendor identified and resolved the underlying issue affecting call processing. The incident lasted 71 hours with full resolution confirmed after monitoring for stability.

Campaign registrations submitted through the Bandwidth App failed to process correctly for 6 hours, affecting the Line Feature Management and Bandwidth Dashboard components. Bandwidth teams identified the root cause and restored normal portal functionality, with the incident fully resolved after a monitoring period.