Bandwidth Outage History

Bandwidth experienced a major incident affecting auto top-off payments via credit card on their legacy global portal. The issue prevented users from automatically replenishing their account balances through the portal's payment system. The incident was resolved after 18.8 hours once teams identified and fixed the underlying cause.

A network connectivity issue at the JFK Datacenter caused outbound SIP call failures for some customers over 4.7 hours. Affected calls were automatically retried through the ATL datacenter as a workaround while teams restored normal network functionality. The incident was fully resolved after monitoring confirmed stable network behavior.

Some MMS messages sent to AT&T failed to deliver properly due to issues with the MM4 messaging component. The incident lasted 1.9 hours before network performance returned to normal and the service was restored.

Bandwidth experienced a major incident affecting inbound calling to Singapore-based numbers, causing calls to fail to complete as expected. The service disruption lasted 3.4 hours before teams resolved the issue. The incident was resolved after a period of monitoring to ensure network performance stability.

Bandwidth experienced an incident where telephone numbers were erroneously de-provisioned from their assigned campaigns in the Bandwidth App, affecting the Bandwidth Dashboard and disrupting expected messaging behaviors. The incident lasted 7.5 hours before all impacted telephone numbers were successfully restored to their campaigns.

The Bandwidth App experienced an incident where number provisioning requests, particularly to AT&T, were not completing as expected and appeared delayed, affecting the Bandwidth Dashboard. Affected requests were queued for retry during the investigation. The incident was resolved after 3.8 hours with teams confirming normal app behavior.

The Bandwidth app experienced an incident where users encountered unexpected errors when trying to create or update Locations through the dashboard. The issue affected the Location Management functionality within the Bandwidth Dashboard for 3.4 hours. Teams investigated and resolved the problem, restoring normal app behavior after monitoring for stability.

Bandwidth experienced an incident where Bulk TN Lookup functionality was not completing as expected, affecting the Bandwidth Dashboard. The issue was investigated and resolved after 57 minutes of downtime.

Bandwidth experienced a reporting incident where CDR reports, particularly EU-based ones, were not populating correctly in both the Bandwidth app and legacy global portal. The issue affected the Bandwidth Dashboard component and prevented users from accessing expected reporting data. The incident was resolved after 4.3 hours of investigation and remediation work.

Bandwidth experienced an outbound calling incident that caused call failures for Romania-based calls, lasting approximately 30 hours. The service disruption affected users' ability to make outbound calls from Romanian locations. The incident was resolved after teams restored normal network behavior and confirmed system stability.